About Our Services

Ordering & Shipping

1. How do I place an order? You can place an order directly through our website by adding your desired books to the cart and following the checkout process.

2. Do you offer international shipping? We do not offer international shipping but it we will in the future.

3. How long does shipping take? Shipping times depend on your location. For domestic orders, it typically takes 5–7 business days. International orders may take longer. You will receive an email with tracking information once your order has been shipped.

4. Can I track my order? Yes, once your order has been shipped, you’ll receive an email with tracking details so you can follow your package’s journey.

Payment

1. What payment methods do you accept? We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

2. Can I use multiple payment methods? At this time, we only accept one payment method per order.

Wholesale & Bulk Orders

1. Do you offer discounts for bulk orders? We currently do not offer wholesale, nor discount on bulk orders at this time. 

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Returns & Exchanges

1. Do you accept returns? Due to the nature of our products, we do not accept returns or exchanges. However, if your order arrives damaged or incorrect, please contact us within 7 days, and we will work to resolve the issue.

2. What if my book arrives damaged? If your book arrives damaged, please email us at [contact email] within 7 days of receiving your order, along with a photo of the damage. We’ll gladly send you a replacement.

Books & Products

1. What types of books does Sugar Cookie Press publish? We publish inspiring and uplifting books that focus on personal growth, self-discovery, and positive stories for readers of all ages.

2. Can I request a specific book to be published? While we do not take personal requests for publishing, we’re always open to hearing from our readers! If you have an idea, feel free to reach out and share it with us.

Contact & Support

1. How can I contact customer service? You can reach us at [contact email] or through the contact form on our website. We aim to respond within 24 hours.

2. What should I do if I have an issue with my order? If you experience any issues with your order, please contact us at info@sugarcookiepress.com as soon as possible. We’re here to help!